COVID-19 SAFER AT HOME Shipping
We’re continuing to ship our freshly baked goods throughout the week (excluding Saturday and Sunday). USPS (our shipping provider) has announced delays for the Priority Mail Service. Orders that would typically take 2-3 business days to delivery are now extended to 3-4 business days, respectively. 1 business day deliveries are unaffected. You can find more information here.
Domestic Shipping (United States)
Orders placed after 8A will be shipped the next business day within the Monday-Friday shipment range.
Shipping is free for orders above $25 (before shipping costs). Sometimes we offer free shipping during special promotions.
To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Extreme Weather: During temperatures above 100ºF, we may opt to cancel some orders as they may degrade the food. During these times, we implore customers to follow tracking so that orders are not sitting in the heat for extended periods of time.
To preserve the freshness of our baked goods, we are not shipping goods outside of the United States.
1.) When will my order arrive?
Thanks for your order! Your order will be baked fresh and packaged with the utmost care by one of our bakers. Most orders are delivered to the carrier within 3 business days; please allow additional time during holidays. Shipping days are typically Monday to Wednesday.
2.) How do I receive my order?
If you’re sending a gift, please let them know to expect a package. It’s not required, but we recommend someone is home to receive the package, or ship to an alternate location such as a workplace.
Here’s Why: Anything that happens next is entirely outside our control…
Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person; If the package is not left, the customer is responsible for arranging pickup or re-delivery with the carrier. The customer is responsible for retrieving the package at all possible delivery locations such as front & side doors, garage door, in or at mailbox, parcel locker, apartment lobby, lobby desk, etc. We’re more than happy to leave notes on packages for the carrier, however they do not offer special requests as a service and are not required to accommodate them. They may not always ring the doorbell. The customer is responsible for packages left outside & exposed to bad weather / elements, and any other such delivery events beyond our control.
Customers are responsible for checking that all shipping information is correct before submitting an order. You may request for an address change if we have not yet started processing. Hopia Like It! is not responsible for packages returned to us or delivered to the incorrect address as a result.
3.) Will my order arrive fresh?
We ship all of our products fresh and pack them in an airtight bag. To ensure freshness, we use USPS priority which has a maximum of 3 day shipping, depending on location.
During extreme heat temperatures, it is possible that the food may degrade if they are left sitting outside too long. For this reason, we ask customers to follow their tracking number and be available when their package comes.
Returns and refunds are not available for our perishable products. If you’ve purchased any of our apparel, we accept returns up to 30 days from the date of purchase.
We do not accept returns based on taste. If you receive a damaged or defective perishable item, please contact our support team within 24 hours with the following information:
- Order number for the item
- Date of arrival
- Condition of item at time of arrival with photographic proof
- Detailed explanation of the issue
- Whether you prefer a refund or replacement
Refunds (if applicable) (Un-opened Non-Perishable Product Must Be Returned Within 30 Days Of Purchase Date) (No Exceptions)
Hopia Like It, Inc.
17705 Chatsworth St.
Granada Hills, CA 91344
(Note: Return Labels Are Not Provided)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 business days–immediately, if paid with a PayPal account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Contact your credit card company as it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.